Unable to install McAfee Security software


I want to install Mcafee securtiy.  They say I cannot because I have windows xp internet explorer 32 bit and 64 bit both installed.  They say I need to uninstall both then reinstall the 64 bit.  Is this the best thing to do?  If so how do I do it?

Dec.20th

Solutoins to the Problem: Unable to install McAfee Security software


Hi Tommy,
 
To focus in the right direction, could you please provide the exact error message that you receive while installing McAfee security software.
 
What is the version of Internet Explorer that you’re currently running?
Note: If you’re using Internet Explorer Version 6 on your computer, then you cannot uninstall Internet Explorer.
Internet Explorer 6 is the default web browser that comes along with Windows XP.
In other words, you cannot
uninstall a Windows component that is integrated with the operating system.
If you’ve a later version of Internet Explorer 6, then you can try uninstalling it by following the steps mentioned in the link below.
 
Visit the links that talk about how to uninstall Internet Explorer.
 
How to uninstall Internet Explorer 7
http://support.microsoft.com/kb/927177
 
Uninstall Internet Explorer 8
http://windows.microsoft.com/en-US/windows-vista/Uninstall-Internet-Explorer-8
 
Note: If you don't reinstall Internet Explorer 8, your computer will revert to Internet Explorer 7 and the Internet Explorer 7 cumulative updates that were on your computer before installing Internet Explorer 8.
 Run
Microsoft Update to be sure your computer isn't missing the latest Internet Explorer 7 updates.
The same statement holds good for Internet Explorer 6.
 
Hope this information is helpful and let me know if you need any further assistance.
Mouneshwar R – Microsoft Support
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Use the Sfc tool to repair - Unable to install McAfee Security software


sfc is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe) to scan your system files and to repair missing or corrupted system files. If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected. For example, some Windows functions may not work, or Windows may crash.

For Windows 8 or Windows 8.1

  • Start an elevated command prompt. To do this, do the following as your appropriate:
  • Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search. Type Command Prompt in the Search box, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

For Windows 7, Windows 10, or Windows Vista

  • To do this, click Start, type Command Prompt or cmd in the Search box, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
  • At the command prompt, type the following command, and then press ENTER:
  • sfc /scannow
  • The sfc /scannow command will scan all protected system files, and replace corrupted files with a cached copy that is located in a compressed folder at %WinDir%\System32\dllcache.
  • The %WinDir% placeholder represents the Windows operating system folder. For example, C:\Windows.
  • Attention: Do not close this Command Prompt window until the verification is 100% complete. The scan results will be shown after this process is finished.
After the process is finished, you may receive one of the following messages:
  • Windows Resource Protection could not perform the requested operation.
  • To resolve this problem, perform the System File Checker scan in safe mode, and make sure that the PendingDeletes and PendingRenames folders exist under %WinDir%\WinSxS\Temp.

Reinstall your Windows


When you have tried the above methods but can't seem to fix your problem, you can reinstall your Operating System and install a "clean" copy of Windows onto your laptop again. But this should be the last resort to fix your problem, as this will completely erase everything on your hard disk and it will take you a lot of time to reinstall all your software back to your computer. It's very necessary for you to back up all files, pictures and personal information before you do that.


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